Terms of Service

1. Who we are and what you're agreeing to

Piccola is provided by I.E. BLANKET BYTE (individual entrepreneur), registration ID 305834292, University Street N.17a, Floor 10, Vake district, Tbilisi, Georgia ("we", "us"). By creating an account or using Piccola you agree to these Terms and to our Privacy Policy, which explains what we store and why. If you don't agree, please don't use Piccola.

2. Who can use Piccola

• You must be at least 16 years old.
• One account per person, registered with an email address you control.
• You may not use Piccola if doing so is prohibited by the laws that apply to you.

3. Your account

You sign in with your email address and a password (at least 10 characters, with upper and lower case letters and a digit). Keep your password secret: you are responsible for what happens under your account, and you should tell us immediately at support@piccola.app if you think someone else is using it. The only emails we send are the ones needed to run your account — signup confirmation, password reset, and a confirmation when you change your email address.

4. The service

Piccola helps you keep track of routines, groceries, a personal budget, reminders and notes, and lets you chat with the people you connect with. It works in the browser (and can be installed as an app) and as native apps on iOS and Android, all sharing one account. It is built to keep working offline and to sync your changes when you are back online; while offline, changes live only on that device until it reconnects.

Notifications are delivered on a best-effort basis through third-party push services and can be delayed or lost. Do not rely on Piccola as your only safeguard for anything time-critical or safety-critical.

Luna ("Ask Luna") is an optional AI helper powered by Anthropic's Claude that answers questions about your own Piccola data. Its answers are generated automatically and can be incomplete or wrong, even about your own data — check anything important in the app itself. It can propose changes to your Piccola, but makes each one only after you confirm it on its card, so read what a card says before you confirm it. Translate, under a chat message you received, uses the same service to translate that message into your chosen language; machine translations can be inaccurate, so check anything important with the sender.

5. Not medical, financial or professional advice

Piccola is a personal organizer, not a healthcare or financial product. The Reminders module is a log you keep for yourself: it invites logging and never instructs consumption, and an empty day is just an empty day, not a statement about your health. The Budget module is a personal tracker, not financial advice, and neither are the AI assistant’s answers. What you take, eat, avoid or spend is your decision — if you need medical, dietary or financial guidance, please talk to a qualified professional.

6. Your content

Everything you enter into Piccola stays yours. You give us only the limited permission we need to store, process, back up and display it so the service works for you and syncs across your devices; we use it for nothing else. You are responsible for making sure your content is lawful and doesn't infringe anyone else's rights. When you share a note or a grocery list with a connection, they can read it (and change it, if you let them edit), and the messages you send a connection are kept for both of you; only invite, share and chat with people you trust, and don't use invitations to contact people who don't want to hear from you. Receipt files are limited to 25 MiB and avatars to 5 MiB, in the file types the app accepts.

7. Acceptable use

Please don't:

• use Piccola for anything unlawful, or upload content that is illegal or infringes others' rights;
• try to break, probe or circumvent the security or limits of the service, or access other people's accounts or data;
• scrape, overload or interfere with the service through automated means;
• use chat to harass, spam or threaten anyone;
• use Luna, translations, the note tools or any other AI feature to generate, request or rework sexually explicit, pornographic or other adult (NSFW) content, or for anything other than help with your own Piccola data;
• upload, send or share sexually explicit, pornographic or other adult (NSFW) content anywhere in Piccola, including chat, notes, photos, avatars and receipts — and never any content that sexualises minors;
• resell or sublicense access to Piccola.

We may remove content that breaks these rules and suspend or close the accounts involved (section 10); content that sexualises minors is reported to the authorities.

8. Free, Piccola Plus and payments

Piccola has a free plan with no ads and no tracking. It has limits: 10 active routines, 1 shopping list of your own, 5 Logs items, 100 MB for photos and receipts, 10 questions to Luna and 10 chat translations a month, and the last 30 days of Progress history. Things shared with you never count towards your limits.

Piccola Plus is an optional paid plan that removes those limits and adds extras (all Focus coats, sounds, rooms and widgets, streak shields, app icons and colours, 10 GB for photos and receipts, photos in chat, and AI connections). Luna has a fair-use limit of 30 questions a day on Plus. The plans are:

• Monthly: 3.99 a month.
• Yearly: 29.99 a year, with a 14-day free trial the first time (one trial per account).
• Family: 49.99 a year, for you and up to 4 people you are connected with in Piccola. Their Plus lasts as long as your plan, and ends if you remove them or they leave.
• Lifetime: 69.99 once, when offered as a limited-time launch offer. It is not a subscription and does not renew.

On the web and in the Android app, prices are in euros (EUR) in Europe and in US dollars (USD) elsewhere, based on where you are when you buy, and they include VAT or sales tax where it applies. In the iPhone and iPad app, Apple shows its own price for your App Store country.

Who you pay: on the web and Android, purchases are processed by Creem (creem.io), our reseller and merchant of record. Creem charges you, issues your invoice and handles tax; your card details are entered on Creem's secure checkout and never reach Piccola. On iPhone and iPad, you pay Apple through the App Store, under Apple's terms.

Renewal and cancelling: Monthly, Yearly and Family renew automatically at the end of each period until you cancel. You can cancel any time: on the web and Android with Cancel Plus in Settings › Piccola Plus, or on iPhone and iPad in your App Store subscriptions. Plus then stays until the end of the period you paid for. If you cancel during the free trial, you are not charged; we remind you 3 days before a trial ends or a yearly plan renews.

Refunds: for purchases on the web or Android, write to us at support@piccola.app within 14 days of any charge (renewals included) and we will refund it in full. After 14 days you can still cancel, and your Plus stays until the end of the paid period. Purchases made in the App Store are refunded by Apple (reportaproblem.apple.com), under Apple's policy. Nothing here limits the rights you have under consumer law.

Price changes: we will tell you at least 30 days before a new price applies to your subscription. It applies from your next renewal, and you can cancel before then.

Back to Free: if your Plus ends, nothing is deleted. What you created stays and keeps working; you just can't add more than the free limits until you are under them or have Plus again.

Founding members: accounts created before Piccola Plus launches are founding members and have Plus for free, for as long as we offer Piccola. This never needs a payment method.

9. Availability and changes

We work hard to keep Piccola running, but we can't promise uninterrupted availability. We may add, change, pause or remove features, and we will try to give you reasonable notice of changes that affect you. Keep an export of your data if it matters to you (see section 10).

10. Export, deletion and ending the agreement

You can export your data and delete your account at any time from Settings; deletion is immediate and irreversible. We may suspend or close your account if you breach these Terms, if we are required to by law, or if we discontinue the service — where reasonably possible we will tell you first so you can export your data. How we handle your data in each case is described in the Privacy Policy.

11. Intellectual property

The Piccola name, logo, design and software belong to I.E. BLANKET BYTE. We give you a personal, non-exclusive, non-transferable right to use the app for your own purposes under these Terms. Your own content is not covered by this — it remains yours (section 6).

12. Disclaimers

Piccola is provided "as is" and "as available". To the extent the law allows, we make no warranties about its accuracy, reliability or fitness for a particular purpose. We are not certified under SOC 2, HIPAA, PCI DSS or similar schemes.

13. Limitation of liability

To the extent permitted by the law that applies to you, we are not liable for indirect or consequential losses, lost profits, or lost data arising from your use of Piccola (please keep exports of anything important), and our total liability for any claim is limited to the amount you paid us for the service in the twelve months before the claim — which, while Piccola is free, is zero. Nothing in these Terms limits liability that cannot be limited by law, including your mandatory rights as a consumer.

14. Governing law and disputes

These Terms are governed by the laws of Georgia. If you are a consumer, you also keep the protection of any mandatory consumer laws of the country where you live, and nothing here takes those away. If you have a problem, please write to support@piccola.app first — we would much rather fix it than argue about it.

15. Changes to these Terms

We may update these Terms from time to time. The current version is always published here with its date at the top; for material changes we will let you know in the app before they take effect. Continuing to use Piccola after that means you accept the updated Terms.

16. Contact

I.E. BLANKET BYTE · University Street N.17a, Floor 10, Vake district, Tbilisi, Georgia · support@piccola.app · blanketbyte.com